Virgin Media

deck · Post by **deck** » Sun Oct 04, 2009 8:33 pm

How many of you guys use virgin media. Been with them for years charging me £36 pounds for 10mbs broadband and phone line, however looking at their website there are great deals for new custumers but none for old.
However after a few moans to their call centre and a few supervisors later
.

I now pay £31 for 20mbs broadband and phone line' as a so called loyalty bonus

How many like me never look at what we pay for these services

Deck

thescruff · Post by **thescruff** » Sun Oct 04, 2009 9:01 pm

Interesting Deck, I might look at that.

dave.m · Post by **dave.m** » Sun Oct 04, 2009 9:11 pm

I have just changed from Orange to Plusnet who I was with 18 months ago.

I left them because new customers were getting offered a better deal than regulars and they wouldn't budge when I asked.
Went to Orange Home Max which was free calls inc International and, with line and BB charges was £24 per month and very pleased with it. Wife spent about an hour a week calling Canada and I had no limit on BB usage.
They wrote in August that my contract was being changed and all Max customers were to be charged £32 from one month on. 33% increase was not a good idea, so I shopped around.

Plusnet had a good offer on and as a returning customer I got a cracking deal and very good three month start rates.

Like you say it is best to either talk to you ISP about offers with the proviso that if they don't come up with any, you will change to another.

dave

thescruff · Post by **thescruff** » Sun Oct 04, 2009 9:16 pm

I only have the Virgin cable, so limited really.

deck · Post by **deck** » Sun Oct 04, 2009 9:24 pm

Same as me scruff.' If you have a BT line there are more options' however I think most ISP have a plan B for customers about to walk.
Deck

RichieP · Post by **RichieP** » Sun Oct 04, 2009 9:53 pm

Virgin don't know you don't have the option of a BT line.

I only have a cable line but I phoned Virgin and asked how much notice I need to give to move away.

They asked why and I said I'd been contacted by Sky (I'd had a leaflet) and offered up to 16MB, TV packages, free calls etc. The Virgin guy bent over backwards to beat the deal.

I now have double the broadband speed, more TV channels and pay £30 per month less than I was before.

No harm in trying.

Foggy · Post by **Foggy** » Mon Oct 05, 2009 7:21 am

With Virgin ,since the days of diamond cable

to get good deals with them you need to phone retentions 0800 073 0591 open until 5:30pm
thats the number i have but havent phoned for a while

if no joy try again another day with a different operator

thescruff · Post by **thescruff** » Thu Oct 08, 2009 10:21 am

Just had an interesting call from Virgin Media, offering 15mbs,and a saving of £1.50.

So I quoted him Decks package above.

"No problem Sir" we can do that

Perhaps I should have said £25.00

deck · Post by **deck** » Thu Oct 08, 2009 7:27 pm

Nice one Scruff.
They told us the upgrade would take 2 to 24 hours.
24 hours later no change in broad band speed phoned VM got though to India

however things working faster now also recevied a free router in the post 2 days later.
Deck

thescruff · Post by **thescruff** » Thu Oct 08, 2009 8:25 pm

If you want to check the speed.

tenmeg.myby.co.uk is virgins own.

deck · Post by **deck** » Thu Oct 08, 2009 9:38 pm

Scruff getting about 12gb depends on the time of day I guess what about you.
Deck

thescruff · Post by **thescruff** » Thu Oct 08, 2009 9:58 pm