deal assistant

birdieboy · Post by **birdieboy** » Tue Nov 17, 2009 9:42 pm

just got a message deal assistant stopped working any ideas what to do

dave.m · Post by **dave.m** » Tue Nov 17, 2009 9:56 pm

Almost every program that runs on your computer has an assistant.
No idea what 'deal assistant' is for, unless it is for one of the MS card games.
What were you running or trying to open when it came up?
What operating system do you have?
What exactly does the message say?

Give us a clue (or two) and we can possibly find out what the problem is.

dave

birdieboy · Post by **birdieboy** » Tue Nov 17, 2009 10:07 pm

i was just on the net
ive got windows vista home basic
message says deal assistant has stopped working

Chris_J · Post by **Chris_J** » Tue Nov 17, 2009 10:33 pm

Trojan? If not, then re-install it in add/remove programs, or press start, got to run and in the box type appwiz.cpl which start add/remove programs.

dave.m · Post by **dave.m** » Tue Nov 17, 2009 10:51 pm

i was just on the net

A bit more info would help.
Were you just browsing or playing games and what site were you on?
What browser do you use?
Has the message reappeared or was it a one off.
If it has come back is it on the same web site or on any site.

Do you have Ccleaner installed.
If not download and install Ccleaner
When installing, watch out for the tick box that will install the Yahoo Toolbar if left ticked
Once installed, click Check For Updates (bottom right of the screen).

Once running, click
Cleaner -> Windows Tab
Tick IE to put a tick in all, then Untick Autocomplete form history
Tick Win Explorer to put a tick in all.
Tick System to put a tick in all, then Untick Clipboard, Start Menu Shortcuts & Desktop
Shortcuts.
Leave Advanced unticked.

Cleaner -> Application Tab
Tick All Boxes except Saved Form Information if there is a non-IE browser section.

With all browsers shut down click Cleaner then Analyze.
When complete, click Run Cleaner, the Are You Sure screen will popup, click OK

That should clear out all temp files etc.

**********************************

Then, please download MalwareBytes' AntiMalware

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to the following:

o Update Malwarebytes' Anti-Malware
o Launch Malwarebytes' Anti-Malware

* Then click Finish

If an update is found, it will download and install the latest version.

* Once the program has loaded, select > Perform Quick Scan, then click > Scan.
* When the scan is complete, click > OK, then > Show Results to view the results.
* Be sure that everything is checked, and click > Remove Selected.
* When completed, a log will open in Notepad. Save this log to My Documents in case it is needed for reference.
Reboot as required.

That should leave your computer clean and see if it appears again.

dave

dave.m · Post by **dave.m** » Tue Nov 17, 2009 10:55 pm

An alternative would be to try a system restore to before this message began appearing.

What ever you try, please let us know what you did and how you get on.

dave

birdieboy · Post by **birdieboy** » Tue Nov 17, 2009 11:06 pm

i will try the downloads thanks all and i will let you no how i got on

birdieboy · Post by **birdieboy** » Wed Nov 18, 2009 11:14 pm

i ve downloaded the ccleaner ok but when i tried to download malwarebytes i got this message
internet explorer cannot download mbam-setup.exe from software files.net.com
the connection with the server was reset

dave.m · Post by **dave.m** » Wed Nov 18, 2009 11:16 pm

Try downloading from:
http://www.malwarebytes.org/
Click the BLUE button for the free version.

birdieboy · Post by **birdieboy** » Wed Nov 18, 2009 11:36 pm

tried again and got a new message
the set up files are corrupted please obtain a new copy of the program

dave.m · Post by **dave.m** » Wed Nov 18, 2009 11:50 pm

Was that after you downloaded and when you clicked to install?
If so, download again and save to desktop.

When downloaded, right click the setup file on the desktop and select 'Rename'.
Call it what you like, "Birdie.setup" will do. Click anywhere on the desktop.

Then double click the icon that you have named and try to install it.

I have just downloaded the setup file and it is fine, so it could be malware on your computer that is corrupting the setup file.
Renaming the file confuses the malware and it should allow it to load.

If changing the name fails, then leave the setup file on the desktop and reboot into Safe Mode, where the malware should not be running, and install Malwarebytes from there. Then click it to check for updates and run a quick scan. See what it finds.

dave

birdieboy · Post by **birdieboy** » Wed Nov 18, 2009 11:59 pm

thanks for your time i will give it a go tommorow and let you no how i get on

birdieboy · Post by **birdieboy** » Tue Dec 01, 2009 9:04 pm

job sorted at last downloaded malware thanks

dave.m · Post by **dave.m** » Tue Dec 01, 2009 9:35 pm

Pleased to hear that.

keep malwarebytes on your computer and check it for updates every couple of days. Then, about once a week run a Quick Scan to make sure nothing is getting past your security programs.

dave