Help

caricature · Post by **caricature** » Mon Jul 04, 2011 3:44 pm

The wife's notepad will not start it get stuck on the page where the options are

Start in safe mode

Start in last known good configuration etc

But which ever option is taken it comes back to the same screen.

Any help gratefully received.

dave.m · Post by **dave.m** » Mon Jul 04, 2011 4:34 pm

Any error messages?

What operating system is installed?

How old is the Notebook? And what make and model?

Does it actually start in 'Safemode with internet connection', and if so can you update your antivirus program and run a full scan?
If so, also update your antispyware program and run a scan with that also.

dave

caricature · Post by **caricature** » Mon Jul 04, 2011 4:50 pm

Notebook is an acer about 15 months old,windows xp, the page that keeps coming up is the one where you continually press f8 when starting,it just goes around in circles no matter what starting option is chosen it come's back to the same page.When you say safemode with internet connection where is that option.

RichieP · Post by **RichieP** » Mon Jul 04, 2011 8:35 pm

I think he means Safe Mode with networking.

In my experience this usually happens as a result of a faulty hard drive.

chat_to_rich · Post by **chat_to_rich** » Mon Jul 04, 2011 8:59 pm

If you've got the Windows XP installation CD you could try to repair Windows. Follow the steps here:http://pcsupport.about.com/od/operating ... epair1.htm Pay attention at step 4 as you don't choose the option you'd expect to.

dave.m · Post by **dave.m** » Mon Jul 04, 2011 9:01 pm

Thanks for that, Richie.

15 months doesn't seem a long time for a hard drive.

As it is, or should be, still under warranty, take it back and see what the retailer thinks.

dave

caricature · Post by **caricature** » Tue Jul 05, 2011 3:26 pm

There's no installation CD with the notepad,if it is the hard drive is there any way to recover it.

chat_to_rich · Post by **chat_to_rich** » Tue Jul 05, 2011 3:31 pm

You can remove the hard drive and connect it to another PC using an adapter like this one http://www.maplin.co.uk/ide-sata-to-usb-2.0-48965 It'll then show up as another drive and you can copy off any data. BTW, there may be cheaper adapters around, it's just the first one I looked at.

caricature · Post by **caricature** » Sat Jul 16, 2011 9:41 am

A follow up to the problem,its been sorted there is a guy at work who as a recovery programme which is on a disc and a usb drive disc player he plugged it in and found there was some dll ? drive missing,any how its been sorted now.A complete and thorough virus scan and anti adware/spyware was done with nothing untoward showing so who know's.

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