Just about over 13 months old and it's broken for the second time with a suspected mainboard failure. Broke at 6 months. Now again at 13 months and they want it paying for to fix - it's NOT a reasonable amount of time for a white good appliance to last.
Sales of goods act doesn't apply to them, they forfilled their obligation. Comet, the retailer have since departed this planet so no recourse there.
It's all a bit pants and they know it.
You can't even order one off the shelf, as it needs programming with the relevant setup. They have that well and truly stitched up.
Onto the consumer credit act, section 75 next - pay up or replace, I understand. Not that they like it....but they will.
Also sent an email to Director of hotpoint too.......don't expect he'll read it, it'll be passed to his team - but experience shows it's usually the team that 'fix things'. Plus, I'm not waiting for days on end for a telephone to be answered.
Let that be a lesson to all:
1. Pay on credit card, even it's just a part of it
2. Make sure the goods are over 100 quid for the protection
3. Pick a high street retailer who you can go back to - like Currys/PCWorld/John Lewis, if they don't see reason they you can take the machine and scream at shoppers as they pass

Always this time of year stuff breaks, init.
BG