Natural stone sealing

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dangerousdazz
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Natural stone sealing

Post by dangerousdazz »

Hi guys, I need some advice! I’ve got a really difficult customer on a limestone job. I’ve laid all the slabs, grouted them all up then primed all the slabs as your supposed to. The customer is arguing saying the colour has changed. I think it looks ok, where do I stand
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Someone-Else
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Re: Natural stone sealing

Post by Someone-Else »

dangerousdazz wrote:where do I stand
On the first slab?
Above are my opinions Below is my signature.

Would you hit a nail with a shoe because you don't have a hammer? of course not, then why work on anything electrical without a means of testing Click Here to buy a "tester" just because it works, does NOT mean it is safe.

:mrgreen: If gloom had a voice, it would be me.

:idea1: Click Here for a video how to add/change pictures


Inept people use the QUOTE BUTTON instead of the QUICK REPLY section :-)
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Someone-Else
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Re: Natural stone sealing

Post by Someone-Else »

You said " I think it looks ok" that implies the colour has changed (I always thought that they did when you "seal" them)

At the end of the day, it is the customer who is paying for the job, they could be trying to pull a fast one, who knows.

If it were me, I would say
"The "primer that you must use" has slightly changed the colour, but since it has to be used there is nothing you can do about it, but if they don't like it, they don't have to pay, and you will remove all the tiles."

What else can you do?
Above are my opinions Below is my signature.

Would you hit a nail with a shoe because you don't have a hammer? of course not, then why work on anything electrical without a means of testing Click Here to buy a "tester" just because it works, does NOT mean it is safe.

:mrgreen: If gloom had a voice, it would be me.

:idea1: Click Here for a video how to add/change pictures


Inept people use the QUOTE BUTTON instead of the QUICK REPLY section :-)
dangerousdazz
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Re: Natural stone sealing

Post by dangerousdazz »

Thanks for yours comments guys, however I’ve just realised it could be me. It seems I’ve used an acrylic primer instead of a sealer. I did wonder why there was an £120 difference! Still I might have to argue as everything else is tip top
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