Customer care Bosch or Metabo?

Nos · Post by **Nos** » Thu Mar 14, 2019 11:40 am

As some of you will know the problem I have had with Bosch "Pro" tools, and the problem I have had with Metabo, thanks to our member Argyll I sent an e-mail, again off to Bosch to see if I could get an apology, No.

I also returned the Metabo drill on Friday, there is two separate threads, so if mods want to modify, :dunno:

feel free. Just now I have received my drill back with a new gearbox, torque selector and a new chuck

thanks Metabo, shame on you Bosch.

ahfix · Post by **ahfix** » Mon Mar 18, 2019 3:15 pm

I only have a Bosch Table saw and thankfully not needed to return it. However, when I was buying the saw I contacted technical support who went and spoke to the workshop to get my answers. Seemed OK to me.

ahfix · Post by **ahfix** » Mon Mar 18, 2019 3:17 pm

Nos wrote:I sent an e-mail, again off to Bosch to see if I could get an apology, No.

In these cases email is not a great communication tool, much better to call them up (goes for any supplier / company)

ah

Jingoism · Post by **Jingoism** » Thu Jan 16, 2020 10:54 am

Bosch's support for me is ok, not bad but also not great.

Argyll · Post by **Argyll** » Thu Jan 16, 2020 3:53 pm

On a similar note my DeWalt 54v drill was playing up. It was still under the 3yr warranty so I sent it off to Sallcotools down south and I got it back a few days later.

I did have a Bosch Blue 12v drill that I knocked the absolute granny out of. Bosch replaced it no problem.

camallison · Post by **camallison** » Fri Jan 17, 2020 9:15 am

I have tools from both firms and have had no problems with warranty claims with either of them. Just followed their outlined claims procedure, and perfect service in a week or two.

Colin