There's a reason I'm sceptical about online reviews.

Argyll · Post by **Argyll** » Tue May 31, 2022 6:43 pm

I bought the Scheppach dust extractor from Aldi online on 30th April. After ordering I received notification from Yodel I would receive the item on or before 10th May. I must admit my heart sank when I learned Yodel were the delivery company. The 10th came and no sign of the item. I contacted Aldi who told me to give it 48hrs. On the 12th there was still no sign of the package. To cut a long story short after repeated emails and calls to Aldi I finally received the item on the 28th May!!! 18 days overdue!!!

I received an email from Aldi asking me to leave a review. As you can imagine it was less than favourable. I didn't swear or use offensive language but ten minutes afterwards I received an email from Aldi stating:

Your Aldi review has been moderated

Thank you for submitting a review.

Unfortunately, your review didn't meet with our guidelines and as a result we're unable to publish it.

Please check our review guidelines and full terms and conditions - these will give you helpful advice on what to avoid when submitting a review.

If you would like to leave another review, just click the link below.

They're clearly editing poor reviews. I know they're not the only ones doing it but just take heed. I still hear people telling me "it got good online reviews"

etaf · Post by **etaf** » Tue May 31, 2022 7:02 pm

i dont take to much notice of reviews, i do read them , but i mainly look at the poor reviews and look for similar comments mentioned
Amazon, take a lot of my poor reviews , when posted , as do trustpilot

Is it possible , rather than censoring your review , something in it may have caused a flag ???

arco_iris · Post by **arco_iris** » Tue May 31, 2022 7:20 pm

etaf wrote: ↑Tue May 31, 2022 7:02 pm Is it possible , rather than censoring your review , something in it may have caused a flag ???

Yes, quite obvoiusly.

You're supposed to be reviewing the product, but you are criticising the shipping method & service, that's quite different.

Similarly - conversely - ebay feedback is for rating the seller, not the actual product purchased.

dewaltdisney · Post by **dewaltdisney** » Tue May 31, 2022 8:00 pm

I had an Aldi purchase go MIA with a useless courier. They did send me another though after I complained

DWD

big-all · Post by **big-all** » Tue May 31, 2022 8:13 pm

i never ever go on reviews as you don't how contrived or controlled they are

London mike 61 · Post by **London mike 61** » Wed Jun 01, 2022 6:06 am

If I have a complaint about delivery ( and there have been a few ) I review the product THEN slate the delivery, that way it gets published and I’m satisfied that I’ve had a damn good grumble.

Mike

dewaltdisney · Post by **dewaltdisney** » Wed Jun 01, 2022 7:11 am

I checked back and the Aldi courier to me was Hermes, just as shite as Yodel it would appear

DWD

Argyll · Post by **Argyll** » Wed Jun 01, 2022 8:52 am

Surely though delivery is all part of the purchasing process and shouldn't be removed?

banjerbill · Post by **banjerbill** » Wed Jun 01, 2022 8:54 am

A lot of companies will only accept product reviews. I find the best way to review a delivery company is on Google, they have never failed to publish a negative review from me. That said I not sure if it does any good but I feel better for having done it.