DIY Book Bargain

TheApprentice2011 · Post by **TheApprentice2011** » Mon Feb 21, 2011 1:16 am

I emailed them and got this response " Hello Nathaniel,
Thank you for getting in touch with us.
First of all I would like to apologize for the problem you have experienced with your order.
It was dispatched on the 7th February and really should have arrived by now, though it does have our return address clearly displayed on it (and may yet return here).
Unfortunately our courier does not supply us with a tracking number so I can only assume it has been lost in transit. We don't have any more of this item in stock to send as a replacement so I have simply refunded your payment.
Hope to see you shop with us again very soon.
Again please accept my apologies.
Kind regards,
Sam.". Same reply as u guys got

thescruff · Post by **thescruff** » Mon Feb 21, 2011 1:54 am

As I said to the others, copy my letter from them and send it off.

TheApprentice2011 · Post by **TheApprentice2011** » Mon Feb 21, 2011 2:08 am

Which one there so many posts now

thescruff · Post by **thescruff** » Mon Feb 21, 2011 2:16 am

thescruff wrote:A response from my letter

Dear johnthescruff,

Hello John,

I am very sorry to hear that your order has not arrived, I can assure you that it was despatched and we notified you by email at the time.

However, your book really should have arrived by now, I have arranged for a replacement to be despatched to you, you should receive it in the next few days.

If the other members of your group email me regarding non delivery I will look in to their orders too.

Kind regards.

Olivia.

- lbh1876

This one, just copy and paste and say yours got lost in the post along with the other 9.

TheApprentice2011 · Post by **TheApprentice2011** » Mon Feb 21, 2011 2:40 am

I sent them the message you said to send and put this at the end "I'm one of the other 9 that had there item lost in the post, i was told by john(Johnthescruff) to contact youregarding the item going missing." werent really sure what to say.

thescruff · Post by **thescruff** » Mon Feb 21, 2011 2:48 am

Good enough

I sent them this link to this thread inviting them to respond.

Could be interesting, I don't think for one minute they had any intentions of posting the books, and I'm quite prepared to take issue with eBay.

Strange they lost more of this book in the post than the previous 35,000+ sales.

jmcp · Post by **jmcp** » Mon Feb 21, 2011 12:25 pm

I have also sent them another note with your reply copied into it. I will update when I get a reply.

Cheers, John

wrinx · Post by **wrinx** » Mon Feb 21, 2011 5:22 pm

thescruff wrote:wrinx.

Copy my post and send it to them via the contact seller button on eBay, and they'll deal with it.

She's expecting 9 more.

Won't tell you what I said, but they are worried enough to be obliging.

Ahh, that explains why I had the same response as everyone else, despite emailing something totally different

Credit to them, they're sending another copy out.

wrinx

Beachcomber · Post by **Beachcomber** » Mon Feb 21, 2011 9:33 pm

I've had a good read of mine so if anyone still really wants a look let me know and I'll post it off to you - maybe when your done with it you could pass it on again?

Blakey · Post by **Blakey** » Tue Feb 22, 2011 6:13 pm

Finally got a reply.

Hello,

I am very sorry to hear that your order has not arrived, I can assure you
that it was despatched and we notified you by email at the time.

However, your book really should have arrived by now, I have arranged for
a replacement to be despatched to you, you should receive it in the next
few days.

Kind regards Sam.

dave.m · Post by **dave.m** » Wed Feb 23, 2011 11:45 am

When the refund went back into my Paypal account, I ordered a copy from the other site, http://tinyurl.com/5uewfvp, and it arrived this morning.

Just give me a day or two to read it and then start firing the questions in.

dave

Beachcomber · Post by **Beachcomber** » Wed Feb 23, 2011 12:56 pm

Bit more to add to the book saga - just had another copy arrive this morning!
Hadn't emailed / contacted seller at all - now I've got 2!!

northwales4u · Post by **northwales4u** » Wed Feb 23, 2011 2:41 pm

Beachcomber wrote:Bit more to add to the book saga - just had another copy arrive this morning!
Hadn't emailed / contacted seller at all - now I've got 2!!

Stick it back on ebay and see what you get for it

TheApprentice2011 · Post by **TheApprentice2011** » Wed Feb 23, 2011 2:50 pm

Ok, now I'm very confussed i emailed them monday, and havnt heard anything but i just recieved the book in the post but its from someone called westmorland books. On the invoice it says order date 18/02/2011 14:48:44, ship date 21/02/2011, and price £0.62/postage £2.80/ total £3.42. Thing is this isnt the people we ordered it of ebay with, is it. If it as are they going to take payment of £3.42 of my card. I dont mind as the ebay people said the refunded my payment. They have left an email on yhe invoice of westmorlandbooks@googlemail.com. Has anyone got any info on this cheers

thescruff · Post by **thescruff** » Wed Feb 23, 2011 3:02 pm

They refunded the original payment, so they are asking you to pay again.

I would say you need to authorise the payment via the email.

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