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BT B Band (& info)
Posted: Mon Oct 25, 2021 8:08 pm
by Someone-Else
I have BT broadband, it has not been working for over a week, but when I "complained" BT sent me a "mini hub" that uses the mobile network to give me BB (unlimited use, mine to keep) So I am happy (Till the mobile network goes down)
But I thought if YOU have BT BB rather than wait for it to go down, then you have to find the right info, I thought I would post it here.
Click here For BT service status
0800 800 150 BT "problem with your line / BB "
BT B Band (& info)
Posted: Tue Oct 26, 2021 7:31 am
by big-all
i think its an offcom requirement now that iff you have trouble for more than a short while without a solution in site they need to supply a mobile connection option to give a connection in the meantime
BT B Band (& info)
Posted: Tue Oct 26, 2021 7:45 am
by Bob225
I have 4G failover on the Draytek with BT FTTP
BT B Band (& info)
Posted: Tue Oct 26, 2021 7:54 am
by Someone-Else
big-all wrote: ↑Tue Oct 26, 2021 7:31 ami think its an offcom requirement now that iff you have trouble for more than a short while without a solution in site they need to supply a mobile connection option to give a connection in the meantime
No they don't.
There is a scheme "Automatic compensation" (Money) but no mention of having to provide a service.
BT B Band (& info)
Posted: Tue Oct 26, 2021 8:06 am
by big-all
Someone-Else wrote: ↑Tue Oct 26, 2021 7:54 am
big-all wrote: ↑Tue Oct 26, 2021 7:31 ami think its an offcom requirement now that iff you have trouble for more than a short while without a solution in site they need to supply a mobile connection option to give a connection in the meantime
No they don't.
There is a scheme "Automatic compensation" (Money) but no mention of having to provide a service.
mmmm gloria and angela may disagree
it was on "rip off britan" a week or so ago and did come across as an expected provision if delay was expected but off course i may have miss understood
