Benchmarx
Posted: Tue Sep 13, 2011 2:05 pm
I have just had my first and probably last kitchen from these guys.
Pleasant enough people to deal with, kitchen was a good price, not bad quality for the money.....but
I had need to change a couple of items for similar but more expensive items. Quite happy to pay the difference, my error not theirs. Some of the items I wanted to swap where marked FOC on the invoice in order to make the price competitive and I was told that I could not get credit on these as they hadn't been charged for
so I had to pay full price for my new items and get no value back on some items I returned. Any financial advantage I had on my original order now negated.
Personally I would have thought a refund at normal price and then buy the new item at normal price would have been more fair.
Just thought I would share.
Pleasant enough people to deal with, kitchen was a good price, not bad quality for the money.....but
I had need to change a couple of items for similar but more expensive items. Quite happy to pay the difference, my error not theirs. Some of the items I wanted to swap where marked FOC on the invoice in order to make the price competitive and I was told that I could not get credit on these as they hadn't been charged for
![scratch :scratch:](./images/smilies/icon_scratch.gif)
Personally I would have thought a refund at normal price and then buy the new item at normal price would have been more fair.
Just thought I would share.