Impossible, impossible

[Laird]

This weekend bloody Lloyds TSB has stopped working locally. Credit cards don't bloody work. They haven't sent new cards.
I called. Got a girl who must be sitting in the Indian sub-continent. She was reputedly speaking English, but not of the kind I could understand. Hopeless, hopeless... I got nowhere. Buggered... If this is how they think they should provide service to customers.
Whose the MD of Lloyds? I am ready to write a letter and point him in the right direction.
Phone call centers in bloody Bangalore - what an arrangement... She might as well have been talking Chinese - totally incomprehensible.

[BillyGoat]

You said you were away until the end of the week, didn't you? Pehaps they have been frozen due to 'unusual activity'. Ring the security team if you can find the number.

Happens to me ALL the time, usually when I'm checking out of hotels and in a rush.......I usually swipe, get rejected then stare at my phone waiting. About 3 minutes after, I get 'the call'.

HSBC have a thing on their website that allows you to enter travel plans to prevent this kind of stuff, but it has it's own drawbacks. I put a travel plan on and got it rejected when I got to Germany. Girl called.....

"We are investigating suspicious activity on your card"
"ok..."
"yes, we see you have travel listed under these dates to Germany, but saw activity in London on the same day"
"ok...."
"well is this correct, have you used your cards or given them to someone in London"
"WHERE in London....."
"Heathrow airport......was the last transaction sir"
"And now I'm in Germany.....what does that tell you?"
"That someone has your card?"


I explained that people use airports to get to their destination and that it can sometimes happen on the same day that you land in another country. It was totally lost on her, so she just turned my cards back on again.

<sigh>

BG

[ayjay]

Not cards; but I used to be a customer of Scottish Power, had a query once (more than once actually but thats' several more boring stories) and phoned them, I wish they'd been Indian, I couldn't understand a freaking word any of them said.

Went into my bank once (back in the 70s, early days of computer stuff in banks) asked for a statement, "Sorry sir computers are not working can't give you a statement now but will put one in the post asap."

Statement turned up a few days later - £100,000 had been paid into my account and withdrawn again the same day - the same day I asked for a statement - I reckon they'd lost it and weren't telling anyone anything until it turned up.

[joinerjohn]

Once went on holiday to Scotland, drawing £150 out on the day I went to last the week.(late 80's ) When I got back, there was a letter from the bank (Yorkshire Bank) advising me that a direct debit/standing order, had been refused as I didn't have enough money in my account. Went in to my local branch and asked why, I didn't have enough money in my account, when I'd left over £200 when I went on holiday for the week. They quickly printed out a statement which showed that as far as they were concerned, I'd drawn out £150 at 2:31 pm on the previous Friday, then at the same cashier, had drawn a further £150 about 2 minutes later. I asked them to check their security cameras to see if I had came back to the same cashier. After about 15 minutes, the bank manager apologised and told me that the cashier (who in those days did withdrawals manually on their computer system, had inadvertently left my account on the screen when the next customer, just happened to be withdrawing £150. They'd actually given my money out of my account, to someone else.

[Someone-Else]

They'd actually given my money out of my account, to someone else.

Well, I haven't got it.