Landline is dead

Distorted Vision · Post by **Distorted Vision** » Sun Mar 20, 2022 10:21 pm

My BT landline is dead. We have a BT NTE5 Master Socket. I've disconnected the faceplate and connected a phone into the test socket.
Still dead. It won't receive incoming calls.

Is there anything else I can try? BT charge £85 for an engineer's visit.

Many thanks!

kellys_eye · Post by **kellys_eye** » Sun Mar 20, 2022 10:29 pm

BT don't charge unless the fault is inside the users premises i.e. something that 'you' did. Report the fault and let them fix it.

dewaltdisney · Post by **dewaltdisney** » Sun Mar 20, 2022 10:32 pm

Can you do a line test using your mobile? https://www.bt.com/help/broadband/run-a-line-check/

DWD

Distorted Vision · Post by **Distorted Vision** » Sun Mar 20, 2022 10:34 pm

I don't have broadband with BT only a landline. I called from my mobile and did an automated line test which passed, hence my original post.

Someone-Else · Post by **Someone-Else** » Sun Mar 20, 2022 10:56 pm

The BT landline test should not be relied upon, as you have proven. BT will always say there is a charge because they often get called out for "silly things" As kellys_eye said they will charge you IF the fault is on YOUR side of the socket, call them, there is nothing else you can do.

Distorted Vision · Post by **Distorted Vision** » Sun Mar 20, 2022 10:59 pm

Logged the fault by SMS and engineer aim to fix by Thursday 24th March.

IRS_Plat · Post by **IRS_Plat** » Wed Mar 23, 2022 11:03 am

BT are supposed to charge for internal faults, however open reach changed our master socket which had corrosion on the connections which was causing a similar fault. Befriend the engineer with a cup of tea.

Someone-Else · Post by **Someone-Else** » Wed Mar 23, 2022 12:10 pm

IRS_Plat wrote: ↑Wed Mar 23, 2022 11:03 amBT are supposed to charge for internal faults, however open reach changed our master socket which had corrosion on the connections which was causing a similar fault.

Sorry to say, but that is not true.
The BT master socket, belongs to BT, any problems with it, you do not pay. Yes cups of tea do go down well with all trades, but it did nothing regarding not receiving a bill.

EJJ150847 · Post by **EJJ150847** » Wed Mar 23, 2022 9:47 pm

IDo you have a voltmeter and know how to use it? Remove the faceplate of the master socket with nothing connected at the two cables coming in from BT there should be around 50volts dc, normally B is positive A is negative. If there is voltage present fault is probably your wiring!

Someone-Else · Post by **Someone-Else** » Wed Mar 23, 2022 11:02 pm

EJJ150847 wrote: ↑Wed Mar 23, 2022 9:47 pmDo you have a voltmeter and know how to use it? ...........there should be around 50volts dc

Sorry, what is the point of that?

Distorted Vision wrote: ↑Sun Mar 20, 2022 10:21 pmMy BT landline is dead. I've disconnected the faceplate and connected a phone into the test socket.Still dead

We already know the line is dead, and you can have voltage on the line but no tones. (Seen that on quite a few occasions)

Distorted Vision · Post by **Distorted Vision** » Wed Mar 23, 2022 11:26 pm

I called BT and they confirmed that there is a disconnect on my line. Fix estimated to be complete by tomorrow.

Distorted Vision · Post by **Distorted Vision** » Fri Mar 25, 2022 7:46 am

BT engineer visited yesterday. Our new neighbours are having a block paving driveway installed and the workers have accidentally damaged BT's cable and its affected 3 neighbouring properties as well.

dewaltdisney · Post by **dewaltdisney** » Fri Mar 25, 2022 7:59 am

Good to hear the outcome

DWD