www.ultimatehandyman.co.uk

I pay my Gas by direct debit, they take a certain amount out every month.

Just received my Gas bill, they have decided to increase my DD by £30 per month, now, you would think I was in arrears, no, I am £112 in credit
So I rings them up, told them I dont want them to increase it, as I am over £100 in credit, they said they have worked out that monthly consumption is X, and I should pay X.
They wouldnt budge, so I told them to cancel my DD, and I will pay the gas bill when it comes in.

Then she had the bloody cheek to ask me why I havent got dual fuel with them, as I will get a discount if I have my electric with them.
I said no way, cause if your going to expect another £30 per month for gas, then god knows what you expect for the electric.

Could be worse... could be NPower

Theyll take the extra £30 even if you have no account with them

Will let you know how I get on BD as I'm £360 in credit

I have DDs with British Gas and was paying approx 6 times then my current usage. Called them up and told them how much I wanted to reduce my monthly DD to and had no issues at all to sort this

I am sure it is partly down to the person you end up speaking to - some of these call centre people can be right tossers.

BG have just increased the Gar Tarriff on Click 5 - which is the on-line service account - by 42%, so if you have that account, don't be surprised to see that £100 credit disappearing

bobbie-dazzler wrote:I pay my Gas by direct debit, they take a certain amount out every month.

Just received my Gas bill, they have decided to increase my DD by £30 per month, now, you would think I was in arrears, no, I am £112 in credit
So I rings them up, told them I dont want them to increase it, as I am over £100 in credit, they said they have worked out that monthly consumption is X, and I should pay X.
They wouldnt budge, so I told them to cancel my DD, and I will pay the gas bill when it comes in.

Then she had the bloody cheek to ask me why I havent got dual fuel with them, as I will get a discount if I have my electric with them.
I said no way, cause if your going to expect another £30 per month for gas, then god knows what you expect for the electric.

we had the same trouble, we changed suppliers in the end, now we get gas & electric from hydro electric (scottish & southern)

They are all w**k

Hoovie wrote:I have DDs with British Gas and was paying approx 6 times then my current usage. Called them up and told them how much I wanted to reduce my monthly DD to and had no issues at all to sort this

I am sure it is partly down to the person you end up speaking to - some of these call centre people can be right tossers.

BG have just increased the Gar Tarriff on Click 5 - which is the on-line service account - by 42%, so if you have that account, don't be surprised to see that £100 credit disappearing

Hoovie, when they tried this on a couple of years ago, I gave them hell, and they didnt increase it, butI had sent them an email about it, but this time I phoned them, but she was very nice with it. lol

As to the increased tarriff, I cant even be bothered to look, as trying to keep before I fly out tomorrow, but when I come, relaxrd, refreshed, then I will give them hell.

BTW, I hav'nt forgotten, its all written down in my little note book, what I have to bring back.

I dont believe it I just typed out another message in answer to Scruffs post, and the site went down and lost the message.

Have a great time, Bobbie I am sure you will

and thats why i dont have any DD

Hey feva, how are you keeping, hows work going?


BTW, did you all know that some firms charge you extra if you DONT pay by DD

Phoned BG today Bobbie.

Reduced the DD by £17 a month and refunded 60% of the credit, could have had it all but I like to be on the right side.