Deception (e2save)

[wine~o]

just make sure you keep written records..who spoke to/phoned whom, topic, keep names numbers if you can...don't envy you..

[dextrous]

Update - they've had the email and letter for a week now. No response

[dextrous]

Update - have had an email from Sarah from e2save (after I had to prod her) acknowledging that she has received the email and letter, and that she has forwarded it to the complaints department.

[wine~o]

Update - have had an email from Sarah from e2save (after I had to poke her)

Bet that got her attention...

[dextrous]

Update - have had an email from Sarah from e2save (after I had to poke her)

Bet that got her attention...

Seriously, I'll post the final outcome on here as well as the other fora which I visit, as well as as many other places as I can see fit (I'll even inform Ofcom so they are aware of how e2save behave now). It's up to them how they want a few hundred observers who may well peruse these threads to decide whether they are a company to do business with or not, together with any subsequent verbal "recommendations" one way or another. I know of at least 3 people at work who are due for an upgrade and will now avoid anything to do with e2save and carphone warehouse after what I told them.

[Trades Master]

Orange are a load of shisters, for the last year they have been charging me £35 a month for my calltime package which includes 3G connectivity, now it so happens that my mun is with them to and she contacted orange because she was always looseing signal, after a heavy ramt with customer services she manage to get through to the customer services director, and she said ( the director) that the signal dropout was due to there 3G transmitter has been offline now for the past 8 MONTHS and all orange phones in that area are running for the old 2G transmitter.
Now this is outrageous as we have been paying for 3G service.
They are robbing *******'s

[thescruff]

Anyone that uses Orange deserve what they get.

[dextrous]

Update - someone phoned my wife asking for me regarding the complaint but she was just about to set off driving so was unable to talk. I have advised her to tell them that anything they wish to communicate must be put in writing. We wait and see.

I am keeping this thread(as well as those on other fora) updated since I have been pm'd by someone who has been through a similar experience and wants to know the outcome. Also, as e2save has had one of their representatives on here and thus been contacted via the link, they should be kept aware of the fact that I am not going to let this one drop and will keep it in the public domain to assist current and future potential customers from making informed decisions regarding their ethical behaviour and how they go about making amends for their crookery. I shall of course be forwarding the outcome to Ofcom and BBC watchdog for their records too. A friend of mine who is a freelance journalist (much of his work is for the Manchester Evening News) is waiting in the wings also should my requests for apologies and recompense not be met satisfactorily.

With regard to Orange, they have been very good and helpful with this and other issues, so I have no beef with them at present.

[dextrous]

Update - just had a call from e2save. They are very contrite and admit being in error; they are instigating a disciplinary and offered me £25 cheque, which they upped to £75 which I have declined since I was looking for considerably more as a punitive measure against them. I have asked for their admission and views in writing with an eye on me pursuing this through the courts if necessary.

The chap seemed to find my request for a few hundred pounds expenses with punitive damages compensation attached as humorous. I await his correspondence, which will be considered and forwarded to Ofcom and BBC Watchdog, ( and possibly my journalist friend if it remains a desultory offer of settlement) for their records.

The operative did slip out the fact that he has made "thousands" of attempted appeasement calls, which indicates to me certain issues pertaining to their trading habits. He also told me that he hadn't seen my letter sent by post and email - which seemed a pretty obvious oversight on his or e2save's part.

[jozeffo]

I think that the evidence they have provided you with concerning the thousands of attempted appeasement calls is probably sufficient to warrant an OFCOM or Trading standards investigation.

e2save have asked my girlfriend for £ 10 for them to supply a transcript of their calls in 40 days. I have suggested that their request for money to supply the transcript is not acceptable and I will be pushing for them to solve the problem later this week.

In the USA, the company would be at risk of paying punitive damages which would be awarded in cases of flagrant insidious behaviour by the defendant. This is designed to discourage large scale mis-selling which often happens in the uk (PPI, Endowments etc.)

[thescruff]

Should be looking for at least 4 figures as a starting point.

You should definitely get it to press as well, it could open a floodgate.

[dextrous]

I would advise emailing Ofcom as well as BBC Watchdog - it will add to what I have done apart from everything else. I'd also put it all in writing,(including the outrageous request for payment by you to investigate what may well be another mis-sell) and write specifically what you require to make amends. Post this to their complaints department both at e2save and Carphonewarehouse (addresses can be found on their websites), as well as an email to sarah who's address is on page one of this thread.

For your information, and just to prevent any jiggery pokery on here, I took a screenshot of posts made by sarah at e2save, just in case she decided to remove it and deny knowledge. Bit OTT I know, but we're not dealing with entirely scrupulous characters here if my oen experience is anything to go by.

[dextrous]

Should be looking for at least 4 figures as a starting point.

You should definitely get it to press as well, it could open a floodgate.

It would be inappropriate for me to request more than I have already done so in writing. However, the press still remains an option at this stage. If it's OK by admin on here, I intend to attach a copy of any correspondence sent to me (with personal details obviously blacked out).

[Colour Republic]

e2save have asked my girlfriend for £ 10 for them to supply a transcript of their calls in 40 days. I have suggested that their request for money to supply the transcript is not acceptable and I will be pushing for them to solve the problem later this week.

They are quite within their rights to ask for a £10 fee. It is part of the data protection act. You can ask any body that holds information on you to forward that data. £10 is the maximum they can charge (unless it's medical records, then you may be charged more)

[jozeffo]

Cr, thats fine in normal circumsatnces, but when they ring you and you are not told that you are being recorded, they don't have the right to hold the information at all because you haven't entered into a contract with them which allows them to and they are not a statutory body. As such that evidence would not be admissible in court either unless a judge ruled that it's use was equally available to both parties, which it clearly isn't and was never likely to be because one party had no formal knowledge that it existed.